MUYE DESIGN / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes bath mats, door mats, rugs, carpets, wall art, vases, mugs, table lamps, shower curtains and throw pillow covers.
How do I choose a size?
Use the exact product listing for its available dimensions and size options.
What payment method is listed?
The Payment Method page lists PayPal.
Where does MUYE DESIGN ship?
The policy says products ship to most countries such as France, Luxembourg and Belgium; Ukraine is excluded.
How much is shipping?
The policy lists free shipping on orders over €60 to most listed destinations.
How long does shipping take?
Preparation is listed as 1–2 weeks; carrier estimates vary by service and destination.
Can I track an order?
A tracking number and query website are emailed after shipment.
Can I change or cancel an order?
Order information can be changed and an order cancelled free of charge within 24 hours; shipped orders cannot be modified or cancelled.
What are the return conditions?
Returns may be requested within 14 days for unused products in original packaging with complete accessories; fees may apply.
Which products are excluded?
Customised products, accessories and orders of three or more of the same product are excluded from the stated options.
How do I contact MUYE DESIGN?
Email [email protected] or use the contact form, Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.